Shipping and returns
1. Shipping
La Compagnie des Cartes is committed to preparing and entrusting the carrier with your products within two business days of your order.
Shipping charges include packaging, handling and postage.
The price list we apply is as follows (all prices include VAT):
Metropolitan France |
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All products, excluding wall maps and relief |
Orders under €15 |
Orders between €15 and €30 |
Orders between €30and €50 |
Orders over of 50 € |
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Fast delivery with tracking |
4.90 € |
3.90 € |
2.90 € |
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Colissimo WITHOUT signature on delivery |
6.90 € |
5.90 € |
3.90 € |
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Colissimo WITH signature on delivery |
8.90 € |
4.90 € |
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Chronopost 13h |
€15.9 |
€15.9 |
9.9 € |
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Mondial Relay |
€4.90 |
3.90 € |
0.01€ |
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Wall charts (in tube) |
Orders under €15 |
Orders between €15 and €30 |
Orders between €30 and €50 |
Orders over €50 |
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DPD |
€12.90 |
9.90 € |
6.90 € |
4.90 € |
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Chronopost 1pm Corsica and large format card: add to the grid opposite the Chronopost surcharge of 20 €. |
19.90 € | 19.90 € | 17.90 € | 15.90 € |
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Mondial Relay (standard size cards only) |
6.90 € |
4.90 € |
€2.90 |
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Standard size relief cards
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One-time fee |
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Global Relay |
8.90 € |
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DPD |
9.90 € |
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Chronopost |
18.90 € |
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Large format relief cards
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One-time fee |
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Delivery Colissimo or DPD with tracking and signature |
39.90 € |
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France Outre-Mer |
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Folded maps and guides |
One-time pricing |
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OM1: Guadeloupe (including St. Barthélémy and St. Martin), Martinique, Reunion Island, French Guiana, Mayotte and St. Pierre and Miquelon |
22.90 € |
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OM2: New Caledonia and its dependencies, French Polynesia, Wallis and Futuna Islands, French Southern and Antarctic Lands |
40.90 € |
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Wall charts in tubes and bulky products |
One price |
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OM1 via Colissimo DOM or BPost - with signature (Guadeloupe - including St Barthélémy and St Martin, Martinique, Reunion, Guyana) |
105.90 € |
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OM2 |
Contact us for a custom quote |
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Europe (excluding Switzerland, UK, Ireland) |
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Folded maps and guides |
Price |
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Delivery with tracking |
€9.95 to €12.95 |
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Belgium: Delivery with tracking |
8.95 € (6.95 € from 30 €, and 4.95€ from 50 €) |
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Wall cards (in tube) |
One-time pricing |
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Delivery with tracking |
$17.95 |
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Embossed cards (standard size) |
Price |
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Delivery with tracking |
25.95 to 29.95 € |
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Switzerland, UK, Ireland |
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Folded maps and guides |
Price |
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Delivery with tracking |
€12.95 to €17.95 |
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Wall charts (in tube) |
Price |
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Delivery with tracking |
€14.95 to €18.95 |
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Embossed cards (standard size) |
One-time pricing |
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Delivery with tracking |
€59.95 |
Carrier selection may vary depending on shipping period.
Switzerland and countries outside of Europe : depending on the amount of your order, the type of products and the destination, you may have to pay customs duties, upon delivery or prior to it.
2. Free returns / refund
Metropolitan France
Returns are possible under the conditions provided for in the general conditions of sale of our site (Article 5 - Right of withdrawal), that is to say, in accordance with the French legislation in force, you can return your order within thirty (30) working days, with the only condition that you return products in perfect condition.
With the exception of bulky items (wall maps, embossed maps, large globes), we will pay for the return shipping costs, either by reimbursing you by SEPA transfer (within 7 days after receipt of your return), or by sending you a prepaid return slip.
For any return request, we kindly ask you to fill out our contact form, or contact us by email. The return procedure (return address, practical details) will be communicated to you by mail, within 48 hours.
.Outside metropolitan France
Return costs from any address outside metropolitan France are at the customer's expense.